FAQ’s

What should I do if I receive an incorrect or faulty item?

During delivery, we advise all customers to open the package to
ensure they receive the item(s) ordered and that they are in good
condition.
In case of an incorrect or faulty item, you are to hand the item back
to the delivery personnel, this applies to customers in Lagos, Abuja
and Port Harcourt only.
For customers in other states, please contact us on
+2348109738200, +2349121463096 before the delivery personnel leaves or before you
leave the pick up hub, you will be advised on what to do.

What should I do if I receive an item and its not my size?

During delivery, we advise all customers to open the package to ensure they receive the item(s) ordered.
In cases of wearable items e.g shoes, clothing etc. please ensure you test them quickly before the delivery personnel leaves.
In case of sizing issues, you are to hand the item back to the delivery personnel,  please contact us on +2348109738200, +2349121463096 before the delivery personnel leaves or before you leave the pick up hub, you will be advised on what to do.

What happens if i pay for a order item and for some reason you can’t dispatch it to me?

You will receive a full refund of the amount paid.

What happens if i order an item but fail to make payment?

The order will be cancelled if payment is not received and confirmed 12hours after placing the order.

I am confused about my size, what do i do?

For wearable items, we advise that you purchase your exact size so for better guidance on sizing issues, please contact our customer service rep on 
 +2349121463096 PLEASE NOTE : For Wide Fit users, please note that if we do not specify in the product description that a shoe is wide fit then do not assume that it is wide fit.

Can I exchange an item?

You can try to return an item to have it exchanged but we may not always honor this request as we cannot guarantee having your size due to fast moving stock.
We suggest that you purchase the correct item from our website and return the original to us. We will then process your refund as soon as possible. See our [ returns page] for more information.

What do I do if I have a problem with my order?

Contact our customer support channel on +2348109738200, +2349121463096 or via 
Chat with Sojoee on Whatsapp – 09084447996
 on +2349121463096 or email us at contact@edulane.ng
 
Can I cancel my order or remove an item from my order?
YES you can, but only if the order has not been dispatched.
 
Please note – we may be unable to attend to cancellation made via emails because we may not see the request in time.

Do I need to have an account with Edulane to shop?

Yes you do. You may view products and add to cart without been logged in, but you will be required to log in before you can check out, hence you need to be registered.

I can’t remember my password, what do i do?

Click on this link (PASSWORD RECOVERY) and enter the email address or username used when registering, an email will be sent to you with a new password. Once you are logged in, go to My Profile/Password page and change the password to something you can remember.

How do i create an account?

Click on this link (SIGN UP NOW) and fill in your details.

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